Question Are the seafood delivered by Fishtokri guaranteed for 100% freshness and quality?
AnswerYes, our seafood is guaranteed for 100% freshness and superior quality. All products are purchased directly from the source and utmost precaution is taken to maintain the freshness.
Question The fish I ordered does not look exactly like in the photos published on the website?
AnswerPlease note the size and color of the fish may or may not resemble the picture shown on the site.
Question What is the shelf life of your products?
AnswerAll our products are to be consumed within 24 hrs
Question Does Fishtokri provide home delivery all over Mumbai and New Mumbai?
AnswerNo, presently our service is confined to only pin codes mentioned on our website, However, if you have an urgent and large requirement, please do give us a call on +91-9220-200-100.
Question Can I order by phone or Whatsapp?
AnswerYes. We are open to receiving orders from any of the mediums listed above along with our website
Question Do I need to create an account first before ordering online?
AnswerNo, however, we would strongly encourage creating your account on our portal to help us provide you a more personalized service. If you can spare 2 minutes to create an account you can view your past orders, present order status and much more.
Question Why is there a difference in the amount charged in my final invoice?
AnswerThere will be a difference in the invoice amount during placing an order and the final order. Because the size of fish may vary. It could be 100/200 grams less or more according to the availability of the fish. It shall be notified to you upon order confirmation.
Question What are the payment options?
AnswerWe accept payments only after delivery of fish. You can pay us using Credit/Debit card, Cash or Paytm. We request you to kindly check the fish before paying us.
Question What if some of the products that we order are out of stock?
AnswerWe put in our best effort to only take orders of the products that we have or will have in stock or are available in that particular season. In the rare event that the order is out of stock, we shall inform you as soon as the same is available with us.
Question What happens if my delivery is late or not received?
AnswerWe will try and deliver always on time, but in the case due to unavoidable circumstance, if we delay, the customer has a right to reject the consignment. In case your order is not received at the time communicated, please do let us know
Question Can I schedule in advance to have an order delivered?
AnswerYes, please feel free to let us know your requirements in advance so that we may ensure that the same is met.
Question Does Fishtokri take bulk orders?
AnswerYes, we can arrange special pricing and deliveries for bulk orders. Please call us on our call center number for special pricing on bulk orders.
Question How do I know if there are any offers, schemes or discounts going on?
AnswerWe request you to register on our daily Whatsapp broadcast list or ‘like’ our page on Facebook or follow on Instagram and we shall keep you updated on all our offers.
Question Are there any recipes that you can share with us?
AnswerPlease have a look at our recipe section on the website or subscribe to our Youtube channel. This section is frequently updated by us with scrumptious recipes from around the globe.